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THE WORDPRESS HELP WE OFFER:
PERSONAL WORDPRESS SUPPORT
Personal WordPress support services by WordPress experts. Just submit your support ticket to our helpdesk, no matter if it’s a fix or a development task, our team will take care of it.
We will update your WordPress system for you, safely and thoroughly. Your site will be updated with the most recent WordPress theme and plugins as well as tested for usability.
Our backup service automatically stores all your content in the cloud. This means we can restore a crashed or broken website in mere minutes.
Downtime is the enemy. We will monitor your site and notify you if it goes down. Our 24/7 support team will then fix the issue immediately.
You’ve Got Questions. We’ve Got Answers.
Most Common Frequently Asked Questions
How do I get started with my WordPress website maintenance plan?
Once selected, you will be taken to the checkout page to make the purchase of your plan. Fill out the information to complete the checkout and create your account with us.
Once checkout is completed, we’ll send you a series of onboarding and introductory emails. The first email will inform you how to give our operations team secure access to your site(s). The following emails will also detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization, and other ways to get the most value out of your plan.
We measure results based on the success of our clients and white-label partners. We have a whole team devoted to client success that’s part of our support desk and helping you get started is a huge part of that.
If you’re a new white-label partner, we’ll give you all the instructions and resources to set up your white-label email address & reports, get full access to our Partner Hub, and strategies to scale selling our care plans.
How do I send you my login credentials?
After you sign up with your website maintenance plans, you can securely share the website credentials you have created for us inside a reply to your welcome email just after you check out with all your login credentials.
The onboarding email will ask you to use a self-destructing link to ensure our team are the only people who can receive your usernames and passwords.
What's included in your unlimited edits? What's not included?
Unlimited edits do include edits to content on any page, changing banners, headers, or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too!
Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content, or building out a new website or subdomain.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use its built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.
We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.
Do you manage WooCommerce websites?
We sure do! Make sure you read how we manage the WooCommerce site.
Websites with advanced functionality like this require our Perform Plan, as do membership sites, multi-language sites, any sites with on-site payments, etc. They take more resources for us to manage so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast, and running smoothly.
There are plenty of WordPress care plan companies out there. Why should I work with you?
- We offer 24/7 support. Because WP Cocktail was built around a 100% remote work environment, we have staff working from here in the US and across the globe that can take care of any WordPress emergencies that might come up.
- We give our customers access to premium plugins. Every website on our Protect Plan or Perform Plan care plans gets access to Elementor Pro (a $499 value), and WP Rocket (a $199 value). This is a pretty terrific value considering the overall prices of our care plans.
- We have a white-label partnership program. WP Cocktail partners with design agencies, marketing firms, and freelancers by offering a simple and effective white-label solution. If you have clients or customers who need ongoing website edits, performance enhancements, additional security, or any kind of regular maintenance, we’ll step in as your background technical partner.
Does it matter what hosting provider I'm using?
No! We’ll work with any website regardless of where it’s hosted.
We understand that different websites have different needs and that people have realistic budgets that they have to meet.
That being said, we may not be able to achieve your speed and security goals on a shared hosting provider. If you’d like to upgrade, we have a great list of recommendations and trusted hosting partners.
How does onboarding work?
Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials.
Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 24-48 hours. This includes a 200+ item checklist to get your website fully optimized.
The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme, and plugins and we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.
And of course, we’ll keep you updated with our work as it happens via email. We make the whole process totally transparent!
What if I have multiple (2+) sites that need to be managed?
No problem! We can manage websites for you whether you’re running 1 or 10.
Our care plans cover a single site, domain, subdomain, or WordPress installation. If you have multiple sites as subdomains of a site (e.g. v1.wpcocktail.cloud and subdomain.v2.wpcocktail.cloud) they still count as separate sites. If you have 3 websites you’d like us to manage, you’ll need 3 plans, one for each.
You are more than welcome to choose different plans for each website depending on the needs of each individual site.
Do you offer phone support?
We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email.
While we don’t offer phone support, we’ve made customer service a huge priority here at WP Cocktail and you’ll find our email support fast, effective and friendly!